Reset Password is used to reset current password due to forget. Here simple steps to solve:
1 - Go to Login page then click Forget Password
2 - Insert Email, ROC No. and Category then Request Password
3 - User will received an email contain new password

View to see more details >>

Option 1: User able to seek assistance from internal admin at your organization. Internal admin should follow below steps:
1 - Login to www.my1port.com (as admin).
2 - Click on the Menu and select Active User tab.
3 - Delete button is used to terminate other users. Click on delete button to remove other user from Active User list. Thereafter, user will be able to login again to www.my1port.com with no issue.

Option 2: Alternatively, user able to wait for next 30 minutes. This is due to User login history at “Active User List” will be removed automatically by system after 30 minutes. Thereafter, user will be able to login again to www.my1port.com with no issue.

Option 3: If an internal admin having similar issue, users are recommended to contact our helpdesk support team at 03-8073 8488 or email us at pknet.helpdesk@gmail.com or helpdesk@rankalpha.com for further assistance.

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Smart Client Installer is used to install Port Klang*Net Windows. Here simple steps to solve:
1 - Need to ensure company registered for online id. If yes, inform admin to load license for user. Thereafter, user can found installer
2 - Admin will check if company made payment, if yes, admin will assign helpdesk to load license
3 - Helpdesk will fill in control form before proceed to load user license
4 - Once done, helpdesk will load user license

This issue came out due to outdated version of Google Chrome. Here simple steps to solve:
1 - Open Google Chrome then click icon 3 dots (at the top right of the page)
2 - Then select Settings menu
3 - Click About menu (at left side of page)
4 - Google will auto updated and display 'Google Chrome is up to date'

Easy steps for registered Prime Mover & Trailer:
1 - Only admin rights can to registered Prime Mover & Trailer
2 - Click on Maintenance to see the option of Prime Mover and Trailer Maintenance
View to see more details >>

Easy steps for renew license:
1 - Login to www.my1port.com (as admin).
2 - You may click on the blinking icon to renew your license.
3 - Update company information.
4 - Submit for get approval.
View to see more details >>

Lembaga Pelabuhan Kelang (LPK) has taken the initiative to request for all sectors, including shipping agents, forwarding agents, freight forwarders, haulier, depots and warehouses to register themselves through Port Klang*Net Portal since December 1, 2012.

You can click on the “Re-submit User Registration” at the login page to re-submit your application, enter you ROC (without space & “-“), email address, applied category and search for your application. Make the necessary amendment on your application and re-submit the application for approval.

Information such ROC No., email address and Registration Type are primary keys to retrieve back the information entered earlier; therefore these fields are not subject to amendment. If you need to amend ROC or Registration Type then you have to enter a new application. Email address can only be updated after the application is approved.

You have to make sure you complete the company details and then only you are allowed to key at Directors details. Click the “Add” button in order to add a director or share holder.

Please check that someone else in the company may have tried to fill up the application. You may also just click on “Re-submit User Registration” at the login page, enter you ROC, email address, applied category and search for the earlier application. Make the necessary amendment on your application and re-submit the application for approval.

Once you have submitted your application and the application is pending process by Lembaga Pelabuhan Kelang (LPK), your will not be able to retrieve back the application until it is being processed and rejected by LPK. An email shall be sent to the registered email address to notify you of the status and you may retrieve back the application once your application is rejected by LPK.

Once you have submitted your application online, please make sure you print out the hard copy of the application form for future reference. You will receive email notification on your application status once it has been processed.

You may call LPK officer to reject your application. Once the application is rejected you may click on “Re-submit User Registration” at the login page, enter you ROC, email address, applied category and search for the earlier application. Make the necessary amendment on your application and re-submit the application for approval.

Once your application has been processed and approved by LPK officer, an email notification of you accounts details such as Account No., user ID and Password shall be sent to the registered email address.

You can change your email address under Menu>Maintenance>Admin>User Login ID, click edit to edit the email address accordingly.

You can change your password under Menu>Maintenance>Admin>User Login ID, click edit to edit the password accordingly.

You can create other user login under Menu>Maintenance>Admin>User Login ID, click add to add new user accordingly.

You can create other user login under Menu>Maintenance>Admin>User Login ID, click add to add new user accordingly.

You can create another four (4) affiliate users

You can do it under Menu>Maintenance>Admin>Transfer Admin

You can do it under Menu>Maintenance>Admin>User Login ID, At “Active User” select the particular User ID and click “Deactivate” to deactivate that user account.

Yes, you may register under Shipping Agent category and Freight Forwarder category as well. System shall allow you to do so as they are under different categories. You shall also receive different login details for these two different accounts.

If you have 3 warehouses at 3 locations, you have to submit three applications for registration with different addresses and you are supposed to have 3 different agent codes, as this is LPK’s requirement. All warehouses at different locations are supposed to be respectively registered with different agent codes.

The International Maritime Organization (IMO) number is a unique identifier for ships and for registered ship management companies. You can refer to Help>What is?>What is IMO Code for further explanation.

Users shall apply for vessel ID under the situations below:

(a) Principal Shipping Agents (PSAs) representing vessels making maiden calls to Port Klang are required to use the Port Klang*Net web-based application to submit an electronic application for vessel identification number (Vessel ID) from Lembaga Pelabuhan Kelang (LPK).
(b) If there is any changes of Shipping Agency for that particular vessel, shipping agent representing the vessel shall apply for a new vessel ID.
(c) If your previous manually registered Vessel ID is not found in the Port Klang*Net database

Call Sign is not allowed to be filled up as ".", "*" or "NIL". For barge that does not have a call sign, users are advised to fill up the Call Sign as "BARGE". In order to ensure the integrity of the Vessel Information Database, Port Klang*Net has enlarged the data-length of Call Sign from 6-Alphanumeric to 8-Alphanumeric. When Shipping Agents apply for Vessel ID, they need to key in the full Call Sign which is ranging from 6-Alphanumeric to 8-Alphanumeric. Otherwise it should be rejected by the Authority.

Please make sure that the Call Sign in the Vessel ID application is match with the Call Sign of SCN application, system shall reject the SCN application if the Call Sign does not match.

For barge that does not have an IMO Code you may key in the Marine Certificate Number.

If vessel ID is not found in the Port Klang*Net System, user need to submit new application of Vessel ID before applying for SCN.

If the Ship Liner is not in the list you can use general codes temporary such as :

XXX – NON LINERS (TRAMPERS)
XYX DOMESTIC LINERS
XYY NON REGULAR LINERS

If you wish to add your Ship Liner to the list, please email your BL to helpdesk@rankalpha.com

You can check you vessel ID status from:

(a) The Email that sent to your registered email address
(b) You can view the error under Vessel ID Application>Vessel ID Maintenance>Vessel ID Amendment. Edit the record and you will be able to view the rejection remarks

Edit the necessary vessel information and re-submit for approval.

You can make amendment of the application by re-submit the vessel ID application under Vessel ID Maintenance module>Vessel ID Amendment. Edit the necessary vessel information under Vessel ID Amendment and re-submit it for approval.

You can make amendment of the vessel information by editing it under Vessel ID application>Vessel ID Maintenance module. Edit the necessary vessel information under Vessel ID Amendment and re-submit it for approval.

You can call Rank Alpha Helpdesk at Tel: 03-80738488 to create the code for you.

This is due to your amendment of vessel information has not been approved yet. Once you amendment is approved, information shall be updated to the system automatically.

Port Klang*Net is validating Call Sign information when submit vessel ID with Call Sign when apply SCN. User need to make sure both match, if not user need to submit amendment of Vessel ID with the correct Call Sign.

Call Sign is not allowed to be filled up as ".", "*" or NIL. For barge that does not have a call sign, users are advised to fill up the Call Sign as BARGE. In order to ensure the integrity of the Vessel Information Database, Port Klang*Net has enlarged the data-length of Call Sign from 6-Alphanumeric to 8-Alphanumeric. When Shipping Agents apply for Vessel ID, they need to key in the full Call Sign which is ranging from 6-Alphanumeric to 8-Alphanumeric. Otherwise it should be rejected by the Authority.

Please make sure that the Call Sign in the Vessel ID application is match with the Call Sign of SCN application, system shall reject the SCN application if the Call Sign does not match.

If vessel ID is not found in the Port Klang*Net System, user needs to submit new application of Vessel ID before applying for SCN.

You can check the SCN under SCN Listing from my1port.com site main page http://my1port.com/ without login to the system. If you have login to the system, you may check from Public Info>SCN Listing.

Please make sure you are the one applied the SCN before; you only able to view your own SCN.

No, you cannot cancel SCN applied by another company as it will not be listed under your company. You can only cancel the SCN that you have applied before.

You have to cancel your SCN under SCN Application>Cancel SCN, before you can apply for a new SCN. Please be informed that SCN cancellation must be done within 14 days after ETA. You can print the cancellation letter on your letter head under report and submit to Customs by hand as Customs department is not able to receive electronic cancellation at the moment. However, an electronic message of SCN cancellation shall be sent to the Terminal Operator.

You can cancel your SCN under SCN Application>Cancel SCN. Please be informed that SCN cancellation must be done within 14 days after ETA. You can print the cancellation letter on your letter head under report and submit to Customs by hand as Customs department is not able to receive electronic cancellation at the moment. However, an electronic message of SCN cancellation shall be sent to the Terminal Operator.

Yes, you may re-apply new SCN once you have cancelled your existing SCN.

You have to call Dagang Net Careline at 1300-133-133 to check further. You may also email to careline@dagangnet.com and cc to helpdesk@rankalpha.com